The product was delivered on time and in good condition. I did not realize that the product had been reformulated from its original version that was made in Japan to a new formula that is now being manufactured in the USA. I was concerned that the effectiveness could be compromised so I called Dental Health Essentials and left a message asking about this change but never received a call back. That is why they only received 4 stars. I feel, with all the competition online, customer service is very important.
I have been using the reformulated MI Paste Plus for over a week now and it seems to be working so I will continue to use this product. It really has helped to reduce the sensitivity of my teeth and it was recommended by my dentist.
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