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  1. 8 people found the following review helpful
    20%
    Very Bad Customer Support. No Communication

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    on

    Placed the order 2 days before. Never received any email confirmation on the order. No tracking number. Calling the customer care number , goes to voice mail. Sent email to customer care email ID. No reply. I should have listened to the earlier comments here.
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  2. 7 people found the following review helpful
    20%
    Item Never Arrived

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    on

    Verified Purchase

    Item still hasn't arrived and also never was provided with requested receipt containing the notes I made with the purchase. Have requested order be cancelled and the package returned (if it is ever found). Still awaiting response on this.
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  3. 1 person found the following review helpful
    20%
    Purchase

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    on

    Verified Purchase

    I tried the last couple of months to order MI Paste Plus Mint but was not able to complete the purchase due to some glitch in your system. I tried to contact your company several times by email, or phone but unsuccessfully. I obtained absolutely no reply. So in the end I gave up ordering this item altogether.
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  4. 20%
    Returns are impossible and customer service does not respond

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    on

    Verified Purchase

    Clicking the link for Orders/Returns on the website, and selecting me order, did not provide an option to make a return. No one contacted by after multiple attempts to contact customer service through the online form and by phone, no one contacted me back and I had to dispute the charge with my credit card company. One of my two orders took 1-2 weeks to ship and there was no communication as to why there was a delay, or that was even going to be a delay.
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  5. 20%
    item never arrived

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    on

    Verified Purchase

    Item did not show up, despite USPS tracking # saying it did. I should not be the one having to follow up with the post office.
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